This privacy policy tells you what to expect when The Performance Solution collects personal information. It applies to information we collect about:

  • visitors to our websites
  • complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
  • people who use our services, eg who subscribe to our newsletter or request a publication from us
  • people who notify under the Data Protection Act
  • job applicants and our current and former employees

Visitors to our websites
When someone visits www.theperformancesolution.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone.

We do not make any attempt to find out the identities of those visiting. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by The Performance Solution
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may delete and block all cookies from this site, but parts of the site will not work.

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmv
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
WordPress wp-settings-{time}-[UID] This cookie will only be set for those who log into the site – such as Administrators. If this cookie is not set Administrator functionality will be unavailable.  

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not, identify any complainants unless the details have already been made public.

People who use our services
The Performance Solution offers various services to the public. For example, we send out publications and distribute an electronic newsletter. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Job applicants, current and former employees
When individuals apply to work at TPS, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with TPS, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with TPS has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries
TPS tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Access to personal information
TPS tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

On receipt of proof of identity and a written request, you may have a copy of any information that we hold about you. Please e-mail the Website Manager at enquiries@theperformancesolution.com or write to:
The Data Protection Manager
The Performance Solution
1 Queen Square
Bath
Wiltshire
BA1 2HA

Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. Further information is available in our Information Charter about the factors we shall consider when deciding whether information should be disclosed.

You can also get further information on:

  • agreements we have with other organisations for sharing information;
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
  • our instructions to staff on how to collect, use and delete personal data; and
  • how we check that the information we hold is accurate and up to date.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 4th July 2014.

Download our free guide to the professional coaching development pathway

Clients we have worked with

Our associations and accreditations

accreditations
Recent Posts
  • Brand Alignment

    Brand Alignment

    Brand alignment is a simple way of saying “Harness the power of your whole company to deliver your brand promise in employee behavior, new product development, and sales and marketing …Read More »
  • A question of coaching ….

    A question of coaching ….

    Here at The Performance Solution, we are absolutely committed to coach mentoring and enjoy partnering with our clients to ensure they meet the ICF standards. Whether you are applying for …Read More »
  • Ministry of Defence’s Enhanced Learning Credits Scheme

    Ministry of Defence’s Enhanced Learning Credits Scheme

    The Ministry of Defence’s Enhanced Learning Credits Scheme is an initiative to promote lifelong learning amongst members of the Armed Forces, and helps prepare you for working life outside the service. The …Read More »
  • Brand new opportunity for 2017

    Brand new opportunity for 2017

    Hello and Happy New Year. This is a special blog to share with you the work we are currently doing across Europe with our C.O.A.C.H. programme to develop 100 teachers, …Read More »
  • Generative collaboration

    Generative collaboration

    There has been a lot of discussion and research about the nature of intelligence and how the way we use our various intelligences affect our success both in life and …Read More »